Remember that guests do not have all the resources they normally have at home. Knowing that you are looking after their safety will make them feel more comfortable.
5. Rental property policy
All holiday rental properties are different, so even if your guests have stayed in a number of properties in the past, it doesn't mean they will know the rules of your holiday home unless you clearly define them. If you include the rules in the welcome book, you will avoid problems with guests claiming they are not familiar with the rules. In this section, outline all policies and procedures and provide clear instructions to guests on what is expected of them during their stay. For example, if rubbish is collected on Tuesdays, you should inform guests about this so that they do not miss the opportunity to dispose of rubbish. This section will remind guests how to leave your property in good condition. Another advantage of having your own rules: you are much less likely to find lost or misused items!
6. A list of amenities
Perhaps your guests booked in a hurry or booked well in advance. In any case, they may have forgotten what facilities your accommodation offers. It's a good idea to mention them again so that your guests can familiarise themselves with all the facilities your accommodation has to offer.
Guest welcome book
By doing so, you are also indirectly giving them permission to use the facilities on your property. Perhaps the apartment building has a washer and dryer or a fireplace. Guests may want to make sure they can use everything on the property, especially if it's something they don't have in their permanent residence. A full list of amenities ensures that guests have the security to use them as they see fit.
7. Handling instructions
For example, if guests do not know how to turn on the thermostat, they can take their anger out on feedback about the property. It is important to include useful information on how to use certain services and equipment.
You can also include rules about smoking, damage, waste and water. You can also mention any special features of the property you are renting out. Does Wi-Fi work well in the house but not on the terrace? Include it in this section so they know what to expect.
8. Operational guide
While some guests come with a pre-prepared itinerary, others will look to the hosts for recommendations - to you! This is why you should dedicate an entire section of your welcome book to the activities and attractions your area has to offer. Show your knowledge and include a list of your favourite entertainment venues near the property you are renting out. In addition (depending on the rental location) you can create sections for the most popular leisure activities such as walks and hikes, cycling trails, beaches and water sports, and shopping opportunities such as markets with fresh produce and second-hand goods.
9. Bar and restaurant manager
Write a short presentation of the food and drink offered in your area and try to give as much information as possible. Remember that recommendations are a reflection of you, so you don't want a bad restaurant experience to be linked to your wealth. Perhaps there are certain dishes that are popular in the region? Or a cooking style that is specific to your area? Then make a list of your favorite restaurants, bars and lunch spots and the recommended dishes to try in them. Don't forget to include phone numbers, links to your website or TripAdvisor and, if possible, a map! This will make it easier for guests to find them and, if necessary, book them.
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10. Local regulations/compliance
Some areas have very specific local rules and regulations for short-term rentals. For example, in some areas it is not allowed to throw rubbish outdoors, so guests must dispose of their rubbish at local facilities. In some areas, bonfires and fireworks are often banned. It is important to inform your guests about these local regulations to avoid problems during their stay. This will also help you avoid any horror stories related to your hosting!
11. Local transport
Help your guests get to know your area by creating a section with tips on how to get around. Include contact details, timetables, and other information that visitors might find useful, such as
A section tailored to your target group, a welcome book is a way of making guests feel recognized from the start of their journey, so why not
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